Our products also enable SMBs to scale and adapt to customer preferences, and streamline workflows between support and sales, with the right insights for strategic decision-making.
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For enterprises, it reduces costs through faster deployments as our platforms enable companies to iterate in real-time. With a unified agent workspace, it sets teams up for success, enabling businesses to operate on an open and flexible platform that is quick and easy to implement. We do this through our Support and Sales solutions.įor a single, contextual conversation thread with customers on multiple channels including messaging, chat, email, phone, and everything in between we have the Zendesk Suite. What we do is help businesses of all sizes set their teams up for success with the right balance of simplicity and sophistication. We also recognise that every interaction with a customer is part of a continuous conversation. We believe that every good relationship stems from a conversation between a customer and a company – and our products are designed to foster better customer relationships. Tell us about Zendesk, its specialization and the services that it offers. In the 15 years we’ve been in operation, we’ve connected more than 100,000 companies with customers and we power billions of conversations. We provide tools and technologies that drive agility, and this helps companies engage with their customers in a seamless way. We’re here to help reduce complexity in customer service and we do that by helping companies digitize customer experience. In a recent chat with Wendy Johnstone, SVP & COO, Zendesk APAC, wherein she talks about her entrepreneurial journey, the unique aspects of Zendesk and the company’s latest endeavors. She also serves on the President’s Leadership Council at The Asia Foundation, helping to increase its profile, resources and effectiveness. Wendy Johnstone, SVP & COO, Zendesk APAC is responsible for driving operational excellence across Asia Pacific and ensuring global and regional alignment for all of Zendesk’s business functions and offices in APAC. She is passionate about diversity and inclusion and is a fierce advocate for women in leadership and technology, currently serving as the global executive sponsor for the Women at Zendesk Employee Resource Group (ERG).
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Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. From large enterprises to startups, Zendesk believes that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition.
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Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships.